Firstly, we at Reevert are very sorry to hear that this patient feels the care given was unsatisfactory. As with all of our patients, our team of doctors and nurses made every attempt to ensure the patients' surgery went smoothly.
We do not feel it would be fair to discuss the exact details of this patient's treatment on an open forum, however there were certain factors in this case which need to be mentioned:
All plastic surgery poses surgical risks. To ensure no post-surgery complications patients must approach the procedure with the same attitude and preparation as any other surgical procedure. Following surgery, infection risk is high and a sterile environment with sufficient aftercare is necessary to prevent any such infection.
Patients at Reevert are assessed thoroughly before being discharged from hospital. Once a doctor has approved the discharge, a patient has the choice to remain in hospital for further care if they feel unready to leave. Discharge includes detailed explanations of the aftercare necessary and prescription advice for pain-managing medication and if neessary, antibiotics to prevent infection.
Following discharge from the hospital patients are able to contact our team 24/7 and may return to the hospital at any point should they feel unwell, be concerned about the healing process or have further medication questions.
In the case of this patient, all of the above was followed. The patient developed a routine infection in the surgery site and was prescribed antibiotics to heal the infection. The patient was also advised on hygienic care for the wound. The patients' subsequent failure to take the antibiotics and pain-medication advised caused this infection and the effects to worsen. The patient returned to hospital on numerous occassions for further care, however upon discharge continued to ignore medical advice for hygienic care of the wound. As a result of neglecting medical guidance from Dr. Nashielli and other members of the team, the patient suffered further infection related complications.
On numerous occassions Reevert offered this patient medical advice and support. Repeatedly on discharge the patient failed to follow the advice and maintain pain medication. All efforts were taken to ensure no complications arose post-surgery and the infection which developed was a routine infection. Had the patient completed the antibiotic course prescribed and kept the wound sterile, Reevert is confident additional problems could have been avoided. This patient returned to the United States before completing the advised course of treatment and despite repeated attempts, could not be contacted by our staff.
I would like to remind all patients considering plastic surgery that all such procedures pose risks of surgical complications. The recovery period is vital to preventing complications and patients must be able to recover in a hygienic environment and must follow all medical advice. If a patient is unable to afford the aftercare offered, ensuring suitable alternative care is ready upon discharge is vital.
I am available to discuss this further with Ms. Mangan should she wish to clarify any issues and wish her a continued recovery.
Dra.Nashielli Torres Espinosa
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